What happens if a payment fails, and what's refundable once a purchase goes through.
Last updated: September 13, 2026
A failed or incomplete payment is always reversed automatically by your bank or UPI app — that's Section 2, and it's the same for everything Techorts sells. A successfully completed purchase is generally final, because what you're buying — course access, a scheduled 1:1 session, a workshop seat — starts being delivered to you immediately, not shipped later. The specifics for each purchase type are below.
If you close the payment window, your bank declines the transaction, or verification fails for any reason, no purchase is created on our end — you haven't bought anything. If money was nonetheless deducted from your account in that situation, it is automatically reversed by your bank or UPI app, typically within 5–7 business days, with nothing further needed from you. If it hasn't appeared after that window, contact your bank with the transaction reference first, since the reversal happens on their side, and reach us at admin@techorts.com if you're still not sure what happened.
Once a track purchase is confirmed, your first stage unlocks immediately and you gain ongoing access to its materials and mentorship — this is treated the same way a delivered digital product is: non-refundable once access has been granted, regardless of how much of the track you've actually completed.
One-time resources (templates, guides, and similar downloadable/viewable materials) are non-refundable once your purchase is confirmed and access or the download link is delivered, consistent with how digital goods are handled everywhere — once it's yours, it can't meaningfully be "returned."
If you need to cancel a session you've booked, reach us as early as possible at admin@techorts.com or on WhatsApp — rescheduling is handled case by case and isn't guaranteed once a slot is very close, since it's been reserved on your behalf.
If Techorts needs to cancel or reschedule a session you've booked, whatever credit you used to book it (paid or free) is automatically restored to your account so you can rebook at no additional cost — this happens the moment we act on the cancellation, not something you need to request separately.
Workshop seat reservations are non-refundable and cannot be rescheduled once booked — this includes being unable to attend, technical difficulties on your end, or a change of plan. The full set of workshop-specific terms (including the session recording policy and single-device access) is shown and must be explicitly agreed to at the time you reserve a seat, and forms part of this policy for that booking. If you have questions before registering, reach us at admin@techorts.com — it's much easier to answer them beforehand than after.
A discount applied via a coupon code is part of the price you actually paid, and is accounted for the same way in any of the above scenarios — there's no separate "refund the discount" case, since the amount charged was already the discounted one.
Email admin@techorts.com with your order ID or the mobile/email used at checkout, and a short description of the issue — this is the fastest way for us to look up the exact transaction and respond with next steps.